FAQs

What's the refund policy?
The event has a no refund policy that will also apply to any pre-orders, including the Artbook.

Do you ship?
Sadly we're not setup to ship the Artbook. You must pickup your purchase at the event.

Where do I pickup the Artbook?
We're still arranging details of exact location however it will be at the event. Purchasers will be notified by email and information will also be available on our website and social media as we get closer to the event.

Do I have to bring my printed confirmation to the event?
We ask everyone to bring a printed or electronic copy of their confirmation to the event.

Can I update my Order (ticket) information?
Of course! Plans change, typos are made, we understand. If you experience difficulties please contact registration@animethon.org for assistance. Be sure to specifically mention it is for the Artbook.

Is it ok if the name on my order (ticket) doesn't match the person who attends?
Sadly no, the name on the ticket confirmation must match the identification of the person claiming the Artbook.